DATA PROTECTION

Responsable: TERESA HELBIG ATELIER SL S.L. VAT number: ESB64850450, Address: Mallorca 184 bj Barcelona Telf.:934515544 Mail address: info@teresahelbig.com

Our Commitment To You

You are at the heart of everything we do. Our goal is to maintain your trust and confidence by handling your personal information with respect and putting you in control.

We’ve done our best to make our explanations short and easy to understand. But, if you’d like further information, or have any questions, please send us an email to : info@teresahelbig.com.

If we ever make any major changes to our privacy practices, we’ll let you know. If necessary, we’ll also ask for your permission.

What Information We Have & Where We Get It

  • When you create an account, buy product from our e-shop, we will collect your information which depending on service we are providing, may include your contact and billing information.

  • When you use our websites, we collect information such as the browser and device you're using, your IP address, your location, the site you came from, what you did and didn't use our site for, or the site you visit when you leave us. For more information on how we collect this information, see our Cookies Policy.

  • When you use a social media feature within our website , and you post to social media platforms, the social media site will provide us with some information about you.

How We Use Your Information & Why

  1. For the performance of our contract with you 

We use your information when you enter into a contract with us (for example to buy a product) so we can:

    • process your order

    • take payment, and

    • provide you with customer support.

  • For our legitimate business interests

    • To conduct market research and analysis which helps improve and customise our products and services.

    • For our marketing purposes, unless your consent is required for such marketing (see section 3 below).

    • To send you customer service emails including buying confirmations and event reminders.

  • Where you’ve given your consent

    • To contact you with information or offers regarding our upcoming events, products or services – this may be via email, via SMS, Whatspp, or social media platforms. You can change your marketing preferences at any time, see “Your choices and rights” section below.

    • To deliver tailored advertising and marketing communications on our websites and

Who We Share Your Data With & Why

  • Our third-party service providers (sometimes known as data processors) such as cloud computing providers who provide the IT infrastructure on which our products and systems are built.

  • Government agencies or other authorised bodies where permitted or required by law.

  • Any successor to all or part of our business.

Your Choices & Rights

Your choices

Where you have given us your consent, you can withdraw it by doing the following.

  • To stop receiving our marketing you can change your preferences within your account or send us an email to info@teresahelbig.com, follow the unsubscribe instructions in any of the emails we send you or contact us and we will do it for you.

  • To opt out of the use of cookies and tracking tools, please see our Cookies Policy.

Your rights

You also have rights over how your personal information is used including: 

  • The right to object to our processing of your data.

  • The right to request that your information be erased or restricted from further use.

  • The right to request a copy of the information we hold about you.

  • The right to correct, amend or update information you have given us (where you have an account with us you can also do this by logging in and updating your information).

To exercise any of the above rights please send us an e-mail to: info@teresahelbig.com.

Looking After Your Information

We have security measures in place to protect your information. The security measures we use will depend on the type of information collected.

We only keep your information for as long as required to provide you with the services you request, for the purposes outlined in this policy and for any legal purposes for which we are obliged to keep the information. We will securely delete your information when it is no longer required for these purposes, in line with our company policies.

For more information, or to get a copy of the relevant documentation please contact usat: info@teresahelbig.com

Contact Us

If you have any questions about the above, or our approach to privacy, we are here to help: info@teresahelbig.com

There’s also the Agencia de Protección de Datos although we encourage you to try and let us help you first.

Cookies Policy

Our site uses cookies (small text files that we send to your computer or the device used for access), which will may access when you visit our website in the future. There are four different types of cookies:

FUNCTIONALITY COOKIES

These cookies enable users to browse the website and use our functions, such as, for example, shopping carts and wish lists.

ANALYTICAL COOKIES

We use these cookies to measure and analyse how our customers use the website. This enables us to make ongoing improvements to our website and to improve the shopping experience.

CUSTOMER PREFERENCE COOKIES

When you browse or shop online, the website remembers the preferences that you select (for example, your username, language and location). This makes your browsing experience simpler, easier and more personal.

TARGET OR ADVERTISING COOKIES

These cookies are used to display advertisements that are relevant to you. They also restrict the number of times you see an advertisement and help us to measure the efficiency of our advertising campaigns.

By using our website, you agree to us installing this type of cookies on your device and allow us to access them when you visit the site again in the future.

If you wish to delete cookies from your computer, see your Internet browser setting options where you will find instructions on how to find locate the file or directory where cookies are stored.

You will find information about deleting and controlling cookies at www.AboutCookies.org.. Please note that if you delete our cookies or deactivate future cookies, you may not be able to access certain areas or functions of our website.