Customer Services

You can contact us by sending an email to the following address: eshop@teresahelbig.com.

We are available to the public from Monday to Friday from 9.30 to 19.30.

As a consumer, we have complaint forms which you can request from our registered address or download from

http://www.consum.cat/doc/doc_62342195_2.pdf

 

Formalize orders

All products included in the Order (herein, the “Products”) are subject to availability, and must be expressly accepted by TERESA HELBIG. Sale agreements between buyers and TERESA HELBIG +become binding only when TERESA HELBIG sends the corresponding order confirmation or proforma invoice (herein, the “Order Confirmation”) to the buyer. If the Order is rejected and the buyer’s account has already been debited, TERESA HELBIG will refund the entire amount.

These Terms, and any document expressly referred to in them, represent the entire agreement between the buyer and TERESA HELBIG regarding the agreement (herein, the “Agreement”) and supersede any other agreement, arrangement or earlier promise agreed between the buyer and TERESA HELBIG verbally or in writing.

The Agreement applies solely to products included in the Order Confirmation, therefore, TERESA HELBIG does not undertake to supply the Buyer with any products included in the Order which are not included in the Order Confirmation sent by TERESA HELBIG.

TERESA HELBIG reserves the right to withdraw any products from this website at any time and to remove and change any of its materials or contents.

TERESA HELBIG also reserves the right to cancel an Order after confirmation, refunding any amounts that the buyer has paid, this being the extent of TERESA HELBIG's liability for cancelling the order.

 

Price and Payment

Price

The price of Products is that displayed on the website at the time. If an error is identified in the price of any of the products in the Order, TERESA HELBIG will notify the Buyer as soon as possible, giving the Buyer the opportunity to reconfirm the order at the correct price, or to cancel it. For orders placed within the EU, prices include VAT and/or other taxes according to the applicable law, but not delivery charges, which are added to the total amount at the rates appearing on this website.

Product prices and delivery charges are subject to change at any time, but such changes will not apply to already orders already placed and those in the process of delivery.

Prices on the website are displayed in Euros (€).

Community VAT does not apply orders sent outside the European Union (except for the USA), since these are exceptexempt. Taxes and/or duties corresponding to the chosen country are payable by the buyer.

Payment

TERESA HELBIG accepts Visa, MasterCard, American Express Cards and PayPal. The exact rate of exchange for cards operating with currencies other than the euro (€) is determined by the bank and reflects the daily exchange rate. Payment information is entered on a secure page, and transferred by SSL.

Dispatch and delivery methods

The TERESA HELBIG delivery service operates in collaboration with several prestigious logistics operators. Orders will not be delivered to PO Boxes, hotels or other temporary addresses. Product delivery dates are as stated by TERESA HELBIG in the Order Confirmation or subsequent confirmation document and are approximate, therefore, TERESA HELBIG accepts no liability for failure to deliver on those dates. Products will be delivered to the address and under the conditions appearing in the Order Confirmation.

 

Returns policy

The Buyer enters into the Agreement as a consumer, and may therefore withdraw from the Agreement (except for customised and/or bespoke products) at any time, within fourteen (14) calendar days from the Order delivery date. In this case, TERESA HELBIG will reimburse the Buyer for the price paid for the products (not including the delivery or return charges)

The Buyer’s right to withdraw applies exclusively to products that are returned in the same condition in which they are received, including the packaging, labels, instructions and documents. When returning products, the Buyer must include the sales receipt received with the delivery. TERESA HELBIG will not refund amounts paid if the Product has been used beyond merely opening it or if it is damaged. In this case, the Product will be returned to the Buyer.

To return a product, Buyers must notify TERESA HELBIG of their intention to withdraw from the Agreement by making an unequivocal statement of this decision to the Customer Services Department, by sending an email headed “Notification of withdrawal from the agreement” to the following address: info@teresahelbig.com. Buyers must also log into their accounts in the TERESA HELBIG Online Store with their usernames and passwords, enter the ‘returns’ area and follow the instructions. To ensure that the return complies with the TERESA HELBIG returns policy, please return the products from the same country to which they were delivered to avoid delays and possible additional customs charges. TERESA HELBIG prefers products to be returned using our service, to ensure that they are protected and insured. Buyers may return products by other means at their own risk. In this case, please return products to the following address: TERESA HELBIG ATELIER S.L., Mallorca 184 Bajos, 08036 Barcelona

Products bought in the TERESA HELBIG Online Store that have been customised and/or made to measure are excluded from this change and returns policy.

If you wish to withdraw and if the products returned comply with the requirements of the returns policy, TERESA HELBIG will reimburse all payments received to the Buyer, except for delivery charges, without undue delay and always within 14 calendar days from the date on which TERESA HELBIG receives the returned products on its premises.

TERESA HELBIG will reimburse the Buyer using the same means of payment used in the initial transaction.

 

Cookies Policy

Our site uses cookies (small text files that we send to your computer or the device used for access), which will may access when you visit our website in the future. There are four different types of cookies:

FUNCTIONALITY COOKIES

These cookies enable users to browse the website and use our functions, such as, for example, shopping carts and wish lists.

ANALYTICAL COOKIES

We use these cookies to measure and analyse how our customers use the website. This enables us to make ongoing improvements to our website and to improve the shopping experience.

CUSTOMER PREFERENCE COOKIES

When you browse or shop online, the website remembers the preferences that you select (for example, your username, language and location). This makes your browsing experience simpler, easier and more personal.

TARGET OR ADVERTISING COOKIES

These cookies are used to display advertisements that are relevant to you. They also restrict the number of times you see an advertisement and help us to measure the efficiency of our advertising campaigns.

By using our website, you agree to us installing this type of cookies on your device and allow us to access them when you visit the site again in the future.

If you wish to delete cookies from your computer, see your Internet browser setting options where you will find instructions on how to find locate the file or directory where cookies are stored.

You will find information about deleting and controlling cookies at www.AboutCookies.org.. Please note that if you delete our cookies or deactivate future cookies, you may not be able to access certain areas or functions of our website.